Terms & Conditions
NON-FLEXIBLE RATE:
Full amount of stay is payable in advance by credit card at booking time.
The credit card used for booking must be presented at reception upon the guest’s arrival. Photocopies and digital copies will not be accepted
Cancel Policy
The amount paid is not refundable/ transferable, even if the booking is cancelled or modified.
FLEXIBLE and STANDARD FLEXIBLE RATE:
No deposit or prepayment is required until 2.00pm (local time), the day prior to arrival. At that time, the full balance of the stay will be charged.
All reservations must be guaranteed with a credit card.
The credit card used for booking must be presented at reception upon the guest’s arrival. Photocopies and digital copies will not be accepted
Cancel Policy
No cancellation charge applies if cancelled before 2.00pm (local time), the day prior to arrival. Cancellation after this time forfeits the full balance charged for the full stay.
If the provided credit card cannot be charged at that time, the booking will be cancelled immediately.
All refunds will be processed within 14 days of cancellation.
THIRD PARTY WEBSITES:
Each third-party website has its own set of terms and conditions, including fees, cancellation policies and deposits required. Please refer to your booking / confirmation for these details.
Alivio accepts the following forms of payment: MasterCard (1.5% surcharge), Visa (1.5% surcharge), and Eftpos. Cheques are not accepted.
All refunds will be processed within 14 days of cancellation.
Room Tariffs & Keys
Rates are charged nightly. All rates are initially based on one – two guests, additional guests are charged per person. Please declare all guests, children under 5 years of age are free of charge. Maximum stay periods apply.
All guests must agree and accept the charge of $5.00 per key card not returned to reception on check out. This amount will be charged to the same credit card used to pay the account.
Credit card surcharges apply.
Visitors & Pets
All visitors not staying at Alivio must report to Reception. Visitors must depart the property by 10.30pm. Alivio does not allow pets.
Late Checkout
By arrangement only, fees apply.
Other conditions
All accommodation is non-smoking. Failure to comply will result in a minimum $100 charge.
Noise limits apply from 10.00pm. After 12.00am it is expected that all Guests will be inside their accommodation and mindful of the need to reduce noise.
Management reserves the right to update rates and pricing for bookings.
Management reserves the right to cancel bookings where appropriate notice and reasoning is provided.
All booking may be required to provide ID on check in along with the credit card used to make the booking. Accepted ID types are Passport, Driver’s license and Proof of Age/Identity Card.
ALIVIO TOURIST PARK CANBERRA TERMS & CONDITIONS OF OCCUPANCY
Upon payment for or upon undertaking to pay for accommodation provided by the Alivio Tourist Park Canberra for the term of the stated occupancy of the specified Villa, Cabin, Site, Room or for any other one nominated in lieu thereof, Management confers upon the occupier/s a license to occupy for the stated period of the said Villa, Cabin, Site, Room subject to the conditions of occupancy as per below:
1. Management shall have full and complete control of the area and persons occupying same must immediately comply with such directions as may be issued from time-to-time.
2. Management reserves the right, with or without prior notice to or the consent of the occupier, to enter upon the site, cabin or room during the term of occupancy for servicing or inspection purposes.
3. Management reserves the right to direct any person to vacate the area at any time without the necessity of stipulating the reason for such action and any person so directed shall vacate the area.
4. Management will hold the occupier/s responsible for the cost of making good any property of the proprietors or to any other guest damaged by the act, omission or default of the occupier/s.
5. The proprietors, the Management, their staff and agents accept no liability for any damage or loss caused to or suffered to or suffered by the occupier/s and their guests or to their equipment, chattels, property and affects whilst at Alivio Tourist Park Canberra. The licence is a personal licence and shall extend only to the number of persons for whom accommodation has been accepted. The licence does not in any way constitute a tenancy.
6. Management reserves the right to update rates and pricing for bookings.